These Terms & Conditions apply to all services provided by Hood Cleaning Co to any customer.

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Services Provided

We provide professional cleaning services including, but not limited to:

• Industrial and Commercial Rangehood cleaning

• Exhaust fan and duct cleaning

• Grease removal and deep-clean treatments

• General commercial and residential cleaning

Service availability may vary depending on access safety conditions and equipment required.

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Bookings & Cancellations​

• Bookings must be confirmed via phone, email, or message

• Cancellations within 24 hours may incur a fee

• If we arrive and cannot access the premises, a call-out fee may apply.

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Pricing & Payment

• ​All quotes are based on the information provided by the customer

• Final pricing may change if the scope of work is larger than described

• Payment is due upon completion otherwise agreed in writing

• Late payments may incur additional charges

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Customer Responsibilities

You agree to:

• Provide safe and clear access to all equipment requiring cleaning

• Ensure all electrical appliances and cooking equipment are turned off

• Inform us of any hazard, damage or issues before we begin work

We are not responsible for delas or incomplete work caused by restricted access or unsafe conditions.

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Limitations of Service

 

Our cleaning services are limited to visible, accessible areas unless otherwise specified

 

​We do NOT:

 

 

• Perform repairs, modifications or mechanical work

• Remove or reinstall ducting, motors or electrical components

• Guarantee long-term prevention of grease build-up

• Certify compliance with fire authorities unless stated and qualified

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Damage Liability

We take great care during all services, but we are not liable for:

• Pre-existing damage, wear and tear, rust, corrosion, or faulty installation

• Damage caused by equipment failure unrelated to cleaning

• Structural or greases-related issues hidden from view

The customer is responsible for ensuring equipment is safe and the maintained between cleans.

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Photo & Documentation

We may take before-and-after photos for:

• Proof of Service

• Reporting

• Training purposes

• Advertising on Social Media Platforms and Website of Hood Cleaning Co. (Please advise if otherwise)

Image will not include personal identifiers unless consent is provided

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Warranties & Guarantees

We cannot guarantee:

• That the system will meet compliance requirements after cleaning unless inspected by an authorised third party

• That issues outside our scope (mechanical, electrical, structural) will be resolved through cleaning

All work is performed to industry standard and the to best of our professional ability.

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Termination of Services

We reserve the right to refuse or terminate service if:

• The environment is unsafe

• The customer is abusive or uncooperative

• Access to equipment is not possible

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Governing Law

These Terms are governed by the laws of New South Wales, Australia, unless otherwise specified.