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Refund Policy

Hood Cleaning Co - Legal Disclaimer
Last Updated: 12th December 2025

To the fullest extent permitted by law:

  • Hood Cleaning Co makes no guarantees that cleaning services alone will result in full compliance with fire, insurance or regulatory requirements 

  • All services are limited to visible and accessible areas unless otherwise agreed in writing

  • We do not provide mechanical, electrical, engineering or fire safety certifications

Hood Cleaning Co is not liable for:

  • Loss, damage or business interruptions arising from reliance on our services or reports

  • Pre-existing conditions, faulty installations or equipment failure

  • Compliance outcomes requiring third-party inspection or certification

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Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Lw (ACL). You are entitled to remedies where services are not provided with due care and skill.

Hood Cleaning Co - Refund Policy
Last Updated: 12th December 2025

At hood Cleaning Co, we provide professional cleaning services and aim to deliver high-quality workmanship on every job.

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No Change of Mind Refunds

​Due to the nature of our services, refunds are not provided for change of mind once a service has been completed.

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Services Rendered

Once services have been carried out, payment is required in full. Refunds will not be issued for dissatisfaction caused by:

  • Pre-existing grease build up, damage, corrosion or wear and tear

  • Hidden defects or inaccessible areas

  • Compliance or safety issues outside the scope of cleaning

  • Failure to maintain equipment after service

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Faulty or Incomplete Service

If you believe a service was not completed as agreed:

  • You must notify us within 48 hours of service completion

  • We will access the issue and, where reasonable, offer a re-clean or corrective service

  • Refunds will only be considered if the issue cannot be reasonably be rectified

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Partial Refunds

Partial Refunds may be considered only where:

  • A specific paid service could not be completed due to circumstances caused by Hood Cleaning Co

  • The refund amount will reflect only the portion of work not completed

No refund will be provided for areas that were inaccessible, safe or restricted due to client conditions.

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Cancellations & Missed Appointments

  • Cancellation within 24 hours of a booking may incur a cancellation fee

  • Failure to provide access to the premises may result in a call-out fee

  • Deposits (if applicable) are non-refundable unless we cancel the booking

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